Blackberry customers across Europe, Middle East and South America weathered continued frustration with the inconvenience caused by services failure. Research in Motion’s (RIM) official Twitter feed, last updated on Tuesday, said that they are working to restore the services at the earliest possible and apologised for the inconvenience. The Toronto-based company has confirmed that disruption has also spread to the US and Canada.
In the United Arab Emirates, Etisalat announced it would compensate its BlackBerry customers with three days of free usage. Most users of the service were unimpressed with the offers of compensation and expressed their outrage at the scant information available from RIM.
The blackouts have left millions of users without email, web browsing and Blackberry Messaging (BBM) services.
Reports suggest the trouble started at RIM’s Slough data centre when systems designed to failover to a back-up switch did not function due?to server problems.?”As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible,” RIM said in a statement.
Analysts predict such a major failure will prove very costly to Blackberry’s owner RIM, which has already lost a vast market share to smartphone rivals – in particular Apple’s iPhone.
Sources: Mashable tech, BBCNews