Digital Consumer Trends – What Customers Want [Infographic]

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Digital Voice Assistants (DVA) are are not only increasing in demand, but they are also satisfying consumers’ wants and needs..
Digital Voice Assistants (DVA) are are not only increasing in demand, but they are also satisfying consumers’ wants and needs. Amazon's Echo allows to get market updates and track the health of your stocks with Bloomberg and Alexa. You just have to say, “Alexa, ask Bloomberg, how is the market doing today?” -and you get the results. How cool is that?
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Almost 66% of those who own digital voice assistants use smartphones for fewer applications at home! Are you a part of the changing trend?
Latest digital consumer trends report from Accenture reveals that consumers wanting more digital experiences blended into real life including the the use of voice assistants, autonomous vehicles, AR/VR learning content and flexible subscription-based video services.

Consumers who own in-home digital voice assistant devices are using their smartphones less often for entertainment and online purchasing, according to results of a new survey from Accenture.

Digital voice assistant devices — powered by artificial intelligence — are stand-alone hardware devices that use voice interfaces for a range of consumer services such as playing music, turning the heat and lights on and off, and providing news, weather and sports scores.

The online survey of 21,000 consumers in 19 countries – whose findings are summarized in a new Accenture report, Time to Navigate the Super Myway: Giving Consumers Exactly What They’re Looking For – reveals that two-thirds (66 percent) of consumers who own digital voice assistants said they use their smartphones for fewer applications in the home since acquiring the devices. Nearly two-thirds (64 percent) of these owners said they use their smartphones less for entertainment, and more than half use them less for online purchasing and general information searches (58 percent and 56 percent, respectively).

Infographic: Digital Consumer Trends

2018 digital consumer trends Infographic
2018 digital consumer trends. Infographic -Accenture

“Digital voice assistant devices are challenging smartphones as the central hub for all activities in the home,” said David Sovie, global managing director of Accenture’s High-Tech business. “These low-cost devices deliver valuable and practical benefits and are relatively easy to use, and their rapidly growing popularity is one of the most striking trends in the high-tech industry.”

The survey shows that ownership levels of digital voice assistant devices are projected to more than double this year, reaching 39 percent of the online population in India, 37 percent in the United States, 34 percent in Brazil, 33 percent in China, 26 percent in Germany, and 24 percent in the United Kingdom.

These products are not only increasing in demand, but they are also satisfying consumers’ wants and needs. Nearly two-thirds (63 percent) of respondents said they are either using or interested in using a digital voice assistant device, with the vast majority (94 percent) of current users either satisfied or very satisfied with these products.

In addition to digital voice assistant devices, the survey also explored consumer interest in augmented reality (AR) and virtual reality (VR), which the results show extend far beyond gaming to a range of more-practical needs. For example, more than two-thirds (67 percent) of respondents said they are interested in AR or VR to learn about a place they are visiting and to learn new skills or techniques. Other areas of interest include visualizing how clothes might fit (cited by 61 percent of respondents) and experiencing a sporting event live (52 percent).

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