Dubai Courts has introduced a new programme named ‘Twitter Visit’ which aims to boost confidence in the Dubai judicial system, both locally and internationally.
The Dubai government has wisely harnessed the power of social media to disseminate information to engage with the general public and in the case of Dubai Courts, used social media resources to raise public awareness about how the Dubai judicial system works.
Since Shaikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai announced the UAE m-government or mobile-government — a modern concept in innovative government by moving towards the delivery of government services through mobile phones. The UAE government, and in particular Dubai government, have been pushing to mobile-enable various government services.
Twitter Visit by Dubai Courts, is the Dubai government’s latest initiative to utilize social media to enhance various government related services. Recently, Dubai Healthcare launched a ‘Twitter Clinic’ programme where Dubai residents pose questions to the health authorities via Twitter. Starting September, the Twitter weekly sessions will be held every Thursday from 9:30 a.m. to 11:30 a.m, UAE time.
The Twitter Visit programme aims to enlighten residents about the functioning of the Court and give anyone interested the opportunity to visit the Dubai Courts premises to learn more about the judicial system and the procedures and services rendered to potential litigants.
Recently, Dubai received some bad press, in the case of Marte Deborah Dalelv, the 24-year-old Norwegian interior designer, who was sentenced to 16 months’ imprisonment for sex out of wedlock. Experts opine that such cases arise due to lack of understanding of the rules and regulations of the country.
Dubai Courts ‘Twitter Visit’ appears to be such an initiative for the general public to understand how the judicial system and procedures work in the country.
Commenting on the relevance of the programme during the launch of ‘Twitter Visit’, Dr. Ahmed Saeed Bin Hazeem, said;
“The Dubai Courts is enthusiastic about opening all possible means of communication to members of the public, in order to make it easier for them to connect with the Courts, and employees of different levels and disciplines within the institution. This is intended to further strengthen the relationship between the Courts and members of the general public and give them a clear perception of the judicial system in the Emirate of Dubai and the abundant services that the Dubai Courts provide to litigants.”
The General Manager of Dubai Courts, added;
“The Courts plays an important and prominent role in the community, and we must enlighten community members about this judicial role. The main purpose of the Dubai Courts is to boost confidence in the judicial system both locally and internationally. This is achieved through the spreading of justice in society, precision and speed in the settlement and adjudication of claims, and enforcement of judicial judgments, decisions and orders, as well as documentation of contracts and other edited materials. This goal can be achieved by relying on qualified national cadres and modern and sophisticated systems, procedures and techniques.”
According to Ms. Roudha Al-Suwaidi, Head of Public Communication and Social Media Team at Dubai Courts;
“The ‘Tweeter Visit’ programme will be held monthly. Places on the programme will be acquired through communication with the department of public relations and customer service, in order for individuals to reserve a seat to visit the Courts. The programme will include a tour inside the Courts’ premises and introduction about the various departments, divisions and services provided to litigants.”
“In addition, a meeting with a judge from Dubai Courts will be included, in order to familiarize the visitors with his profession, its secrets and inside information, and the challenges he faces in his work as a judge. Visitors will also have the chance to meet the General Manager of Dubai Courts, H.E. Dr. Ahmed Saeed Bin Hazeem,” Al-Suwaidi added.
Al-Suwaidi pointed out:
“The Courts had launched its accounts on social networking sites such as Twitter and Facebook because of the importance of opening new channels to communicate with the general public. It is considered important to give the general public and community the opportunity to participate in the dissemination of information published on Dubai Courts’ social pages, and to give its customers access to all its services via these social channels. Dubai Courts is also keen to raise awareness among community members on the laws that are of particular interest to them, and the e-litigation procedures that can save them both time and effort.”
“The Gulf region occupies a leading position in the social media sector, as the number of Facebook users in the region has risen from 16 to 45 million in just two years, according to statistics. In addition, Twitter users in the Middle East contribute 5.8 million daily tweets to the social media site, an average of 4,000 Tweets per minute. According to the latest findings of the 2013 Arab Social Media Report produced by the Dubai School of Government’s Governance and Innovation Programme, the UAE has maintained its leading position at the level of good engagement of social media networks during the reporting period.”
What are your thoughts? Do you think ‘Twitter Visit’ will improve help raise awareness on the rules and regulations in the country? Would you avail the service? Let us know in the comments.