Emirates ID launches e-services

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UAE residents who require an Emirates identification card may soon be able to complete part of their application from the comfort of their homes.

The Emirates Identity Authority (Eida), which has been charged with putting forth the government’s population register and ID card programme, will allow people to download and complete the registration form from its official website by the end of this month.

The move comes as part of the authority’s plans to improve its online services.

A test version of the online form has been up and running since the beginning of August on trial basis to remove any glitches ahead of the official launch.

TRACKING SYSTEM

In addition to this, residents will be able to track the status of their ID application for a new card or renewal of an existing card on the website starting next week, the statement from the authority added.

The tracking system will provide accurate information on the real-time status of the application from the moment the application is submitted at authorised typing centres to the printing and actual delivery of cards.

Eida has also approved the proposal for setting up a new call centre with interactive voice response (IVR) facility to respond to customer queries. Customers can choose to follow up on the status of their application by calling the toll free number 600 530 003 and staff at the call centre will answer their queries. Previous enquiry numbers have been canceled by Eida.

The launch of the new services was announced during a meeting at Eida head office in Abu Dhabi, chaired by Dr Engineer Ali Mohamed Al Khouri, director general of the authority. Eida will distribute brochures explaining the registration procedures and fees across authorised typing centres and other relevant locations in the UAE and will provide a summary of the most important terms and conditions related to registration procedures onthe application form.

From mid-October, those who require an ID card but are not in possession of one will be fined Dh20 a day to a maximum of Dh1,000.

CARD CANCELLATION

As many as 56,000 Emirates ID card applications have been cancelled this month, with the Eida cancelling an additional 26,000 applications in the last few days.

Gulf News quoted an Eida official as saying that the applications were cancelled after the applicants missed two or three consecutive appointments despite reminders, even as another 40,000 applicants were given a third chance as a kind gesture during the month of Ramadan.

Dr Ali Al Khoury, Director-General of Eida has urged applicants to make their appointments as the authority is losing huge amount of money with each appointment missed on operational cost.

FNC ROLE

Separately, Eida will deploy its advanced technologies in the Federal National Council (FNC) elections scheduled for the 24thof September 2011, said Dr Engineer Ali Mohamed Al Khouri, Director General of Eida, who is also a member of the National Election Committee (NEC) and Chairman of NECs Infrastructure Committee.

Eida is extending its state-of-the-art technology capabilities to ensure that the electoral process becomes a high-tech and civilised model for the Arab world, added the authority chairman.

Sources: The National, Gulf Today, albawaba, Emirates 24|7

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