First All-Female Business Process Services Center Opened in Saudi Arabia

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Saudi Aramco, GE and TCS inaugurate Saudi Arabia’s first all-female business process services center

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First All-Female Business Process Services Center Opened in Saudi Arabia. Photo courtesy- GE

 

  • Center will create 3,000 local jobs for Saudi women with the first batch of recruits commencing work 3,200 square meter center in Riyadh provides new business model, offering improved operational efficiency for customers.
  • Saudi Aramco and GE are center’s first customers, strengthening their global operations.
  • The Riyadh-based center, which is supported by the Human Resources Development Fund Programs, complements Saudi Arabia’s localization targets, and strengthens local job creation and economic diversification.

 

The all-female employee business process service center will offer customers specialized Finance & Accounting, HR, Materials Supply and Office services to improve their operational efficiency. The 3,200 square meter facility will create up to 3,000 local jobs for Saudi women within the next three years.

The number of Saudi working women in the private sector quadrupled between 2010 and 2012 to nearly 216,000, according to the Saudi Arabian Monetary Agency (SAMA). This compares with a more modest 37% increase for Saudi men in the private sector.

The rising numbers of female hires reflects several factors, including the low starting point, the implementation of the Nitaqat Saudiization program and the reality that more Saudi women than men are attaining university degrees.

Dr. Tawfiq bin Fawzan Al Rabiah, minister of commerce and industry, HRH Prince Saud bin Khalid, deputy governor of Saudi Arabian General Investment Authority (SAGIA), Khalid Al Falih, Saudi Aramco president and CEO, John Rice, GE’s Vice Chairman, Natarajan Chandrasekaran, CEO and MD of TCS and over 100 dignitaries from Saudi Arabian government entities and business executives attended the official opening ceremony.

Saudi Aramco president and CEO Khalid Al Falih, said: “The first all-female business process service center in Saudi Arabia brings significant value to the Saudi economy and society. It helps address the challenge of creating jobs for talented and skilled Saudi female graduates, establishes a more diverse workforce, and boosts the competitiveness of Saudi Arabia.”

John Rice, GE’s Vice Chairman, said: “Today’s inauguration is proof of our commitment to support the Kingdom’s priorities around human capital development and the creation of employment opportunities for talented Saudi women. We are proud to be partnering with the Government entities in the Kingdom, and our two partners Saudi Aramco and Tata Consulting Services on creating this sustainable Saudi based entity that will serve customers across the globe.”

Natarajan Chandrasekaran, CEO and MD of TCS, said: “Skills, talent and technology converge at the Kingdom’s first all-female business process service center, which marks a new era for the IT and business process services industry in the Kingdom. The center draws on the experience of TCS in providing shared services across global markets and clients in the Kingdom can now focus on their core competencies while partnering with this venture. We thank our partners Saudi Aramco and GE and look forward to their continued support to scale up operations at the center.”
Saudi Aramco and GE are the initial clients of the center that will provide specialized business services supporting the companies’ operations. Both organizations have already surpassed their targets of hiring over 100 women each and also transferred business services to the center.

In the center’s first phases, around 300 employees have been recruited. The employees received over 80,000 hours of intensive training in various disciplines. Nearly 90 of the Saudi recruits are fresh graduates, while the rest have two to four years of experience.

The business process service center has already achieved over 70 per cent Saudization rate. The Saudi fresh graduates, who form part of the workforce, were chosen from King Saud University, Princess Noura University, Imam University and others. Over 1,200 candidates were interviewed for the jobs.

All the recruits were also provided extensive training on subjects such as communications, presentation skills, corporate etiquette, global culture, MS Excel skills and domain training to ensure the highest levels of service efficiency.

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