MENA Telecoms Are Underinvesting in IT – Oliver Wyman Study

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Press Release

MENA telecommunications firms are spending half as much on IT investments as their European counterparts, a difference that jeopardizes their future competitiveness. According to an Oliver Wyman International Telecommunications Benchmark study, MENA telecoms operators allocated just 7% of operating expenditures to IT, while European operators allocated 14% to IT.

The study also found clear regional differences between MENA and Europe telecoms’ investments in both applications development outsourcing and in front office/CRM. The full results are presented in an Oliver Wyman point of view, “Are MENA Operators Investing Enough in IT?”, which is available at

“MENA telecoms are jeopardizing their competitiveness by underinvesting in IT,” comments Stefan Kimmel, the head of the Information Technology and Operations Practice at Oliver Wyman in the Middle East. “By investing more in IT, particularly in differentiating elements like CRM and billing, and by approaching outsourcing more strategically, MENA operators can gain an IT-based advantage over regional rivals.”

About Oliver Wyman

From the firm’s offices in Dubai, Riyadh, and Abu Dhabi, Oliver Wyman serves clients in the United Arab Emirates, Bahrain, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, and beyond. Our MENA-based consultants are recognized industry experts representing 24 nationalities and speaking 17 languages.

Oliver Wyman is a global leader in management consulting. With offices in 50+ cities across 25 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, organizational transformation and leadership development. Oliver Wyman is a wholly owned subsidiary of Marsh & McLennan Companies [NYSE: MMC]. Follow Oliver Wyman on Twitter @OliverWyman.

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