What customers want, customers get…at least with MarkaVIP they do
Middle East’s top fashion & lifestyle website takes customer feedback and applies it
Ever wondered what happened to the online customer feedback form you took the time to complete? While some might disappear into a digital abyss, the 5,000 customers of MarkaVIP who responded to the fashion and lifestyle website’s recent customer satisfaction survey will be delighted to know that their feedback has been taken to heart and applied, to offer the best possible online shopping experience.
With door-to-door delivery voted as one of the key benefits of the site, MarkaVIP has made it even more attractive, by now offering free shipping for any order worth more than US$50.00, to any delivery address in the UAE. This was made possible as a result of MarkaVIP’s investment in it’s own logistics capability over the last 18 months and the new consolidation hub the company opened in Dubai last month.
Customers counted quality of product, after-sales service and user friendliness of the website as the things that most impressed them about MarkaVIP. As a result more than 98 percent of respondents in the survey also confirmed that they would recommend MarkaVIP to friends and family. This overwhelming vote of confidence has led the company to reward this commitment, awarding $20.00 to every customer making a successful referral, and a further $20.00 to the person placing their first order.
Ahmed Khatib, CEO of MarkaVIP said: “Our customers care enough to tell us what they want; our job is to give them that and more. Following this latest survey, we decided to simplify our door-to-door shipping charges in the UAE, and also thank our customers for recommending us. It’s a win-win for everyone, and we will make sure that continues across every element of the MarkaVIP experience.”
Offering a diverse range of designer brands and quirky one-of-a-kind fashion and lifestyle finds for men, women and kids, MarkaVIP has pioneered online shopping in the Middle East. With sales on the site remaining for a limited period of 3 to 5 days, at discounts of up to 80 percent on men, women and children’s apparel, accessories, kids’ items, electronics and home décor, there is something new to discover every day.
Payment on MarkaVIP has never been easier either, with a one-click payment method offered by PayPal, as well as secure credit card options or cash on delivery.
Fast, reliable and secure, the MarkaVIP shopping experience can be enjoyed in English and Arabic – shoppers can log onto: www.markavip.com, join almost one million fans on MarkaVIP’s Facebook page, and follow @MarkaVIP on twitter.