Quocirca Report Names Xerox Worldwide Market Leader in Managed Print Services

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Press Release

Xerox ‘in a class of its own’ according to 2012 global report

Dubai, United Arab Emirates, 10th April 2012, – For the third consecutive year, Xerox earned the top position in managed print services (MPS), according to analyst research group Quocirca’s 2012 report. Xerox maintained its leadership, largely due to its strong set of services for global channel partners and expertise in business process and IT outsourcing.

“Xerox is in a class of its own with a mature MPS offering and a strong value proposition and vision,” said Louella Fernandes, principal analyst, Quocirca. “Businesses of all sizes are benefitting from Xerox’s strengths in extended services such as BPO and ITO, and its strong focus on continuous improvement and innovation.”

The report, which provides an independent evaluation of MPS providers, indicates that integration with business processes and IT systems will become increasingly important as MPS evolves. And with small and mid-sized businesses adopting MPS at a faster rate, Quocirca credits Xerox with being “ahead of the game” by continuing to expand the capabilities offered through Xerox Print Services and Xerox Partner Print Services.

“Xerox has held on to the market-leading position year after year because we have a proven track record of delivering services that help businesses lower costs, increase productivity and improve document security,” said Dan Smith, Head of Integrated Marketing for the Middle East and Africa region of Xerox’s Developing Markets Operations. “Our inventive solutions at the enterprise level are now extended to help small and mid-sized businesses simplify, better manage, and reduce the cost of their print infrastructure.”

As the worldwide market leader in MPS, Xerox is working with businesses of all sizes to simplify the way work gets done – so employees spend less time managing documents, and more time focused on their core business. Xerox integrates MPS into the IT infrastructure to help intelligently organize information – from both paper and electronic sources.

The company was positioned by Gartner, Inc., in the Leaders Quadrant in the 2011 Magic Quadrant for Managed Print Services Worldwide[1] and named the worldwide market share leader2. Additionally, Xerox was recognized as a leader in IDC’s Managed Print Services and Basic Print Services 2012-2015 Forecast and Analysis report3 and 2011 MPS MarketScape report4.


About Xerox
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries. For more information, visit http://www.xerox.com, http://news.xerox.com or http://www.realbusiness.com. For investor information, visit http://www.xerox.com/investor. http://www.xerox.com/investor.


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