South Korea’s Incheon International Airport has been crowned the World’s Best Airport for 2012.
The World Airport Awards were announced by SKYTRAX, a UK-based consultancy, which has the largest airline and airport review and ranking site.
The World Airport Awards are the most prestigious recognition of quality for airports across the world, based on the annual SKYTRAX independent airport passenger satisfaction survey. Launched in 1999, the World Airport Survey is the leading airport passenger satisfaction benchmark, covering over 388 airports in 2012.
“Looking across the entire survey, Incheon International Airport achieved top-5 finishes in eight out of ten eligible categories, which is a remarkable vote of confidence by airline travellers in standards being delivered at Incheon International Airport,” said Edward Plaisted, Chairman of SkyTrax.
Asian airports dominated the awards, with six asian airports bagging the top ten positions.
Singapore’s Changi Airport was the second best airport in the world and Hong Kong International, which was rated the best airport in the world for the year 2011 was pushed to third position.
“Aside from the inherent benefit that many of these airports have in the most modern infrastructure and terminal facilities, the real differentiator that comes across in customer feedback is that the service culture across these Asian airports is very often at a much higher quality level, and most importantly delivers in a consistent manner,” Plaisted added.
The other non-asian airports that came in the top 10 list were Amsterdam’s Schiphol Airport (4th), Munich Airport (6th), Zurich Airport (7th) and Vancouver International Airport (9th).
In the Middle East, Doha International Airport’s Qatar Airways Premium Terminal bagged the Best Premium Service Airport while Abu Dhabi International Airport was adjudged the 3rd Best Airport in the Middle East within the size category of 20-30 million passenger per year.