The m-Government initiative marks a breakthrough in the way government services are delivered to the public. After the implementation phase is completed, citizens will be able to access government services anywhere and round-the-clock through their mobile phones. The initiative has been launched to enhance the delivery of public services and introduce innovative ways to provide these services inline with global standards.
All federal and local government bodies have been instructed to provide innovative services in user-friendly format through mobile phones within 24 months. These public entities are being encouraged to offer services through mobile phones, portable devices and text message applications. The m-Government is part of the Vision 2021 to provide UAE nationals and residents with a high quality of life. The Telecommunications Regulatory Authority (TRA) has allocated Dh 200 million under the Information and Communication Technology (ICT) Fund to support mobile phone applications as part of the project.
Announcing the launch of initiative, His Highness Shaikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, said; “We are embracing the most modern concept in innovative government by moving towards the delivery of government services through mobile phones. We have one of the best communication infrastructures in the world today, with mobile phone subscribers in the UAE reaching 14 million, which represents an average of two mobile phones per individual.”
The government’s focus will now move to relocating customer service centers into every customer device so that the project can achieve the desired objectives. The UAE mobile government initiative is expected to further cement the UAE’s position in electronic services delivery to bring them to par with international best practices. In 2000, the emirates government became first in the region and seventh in the world to launch the e-Government project.